Frequently Asked Questions
Everything you need to know about shopping with Cardiff Gold
How do you ensure the quality of your gold products?
Every item at Cardiff Gold undergoes a rigorous certification process to verify purity and weight, ensuring you receive only authentic, high-quality precious metals.
What are your shipping and delivery options?
We offer secure, insured shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for urgent requirements.
Is my package insured during transit?
Yes, all shipments are fully insured by Cardiff Gold until they are signed for at your delivery address, providing you with complete peace of mind.
What is your return policy?
Due to the fluctuating nature of the precious metals market, returns are accepted within 14 days only if the product remains in its original, sealed security packaging.
Which payment methods do you accept?
We accept all major credit cards, bank wire transfers, and secure online payment gateways. Please note that wire transfers may require 1-2 business days for clearance.
Do I need to be home to sign for my order?
To ensure the security of your high-value purchase, a signature from an adult at the delivery address is mandatory for all Cardiff Gold shipments.