Returns & Exchanges

At Cardiff Gold, we stand by the quality of our products and offer a 30-day return window for items in their original, unused condition. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.